Customer Service Skills - Level One 

Welcome to AIM eLearning course in Customer Service Skills.

There are seven units as shown below. The last unit is a ‘Controlled Assessment’ and your course leader will give you instructions about sitting this.

Benefits to an Organisation of Good Customer Service
Possible Consequences of Poor Customer Service
Value of Giving Customers a Positive First Impression 
Verbal and Non-verbal Interaction with Customers
How to Respect Customer Needs
How to Deal with Complaints
Controlled Assessment

To access the eLearning materials please follow the links below:

http://direct-learning.co.uk/customer-service-skills/unit-1/index.htm
http://direct-learning.co.uk/customer-service-skills/unit-2/index.htm
http://direct-learning.co.uk/customer-service-skills/unit-3/index.htm
http://direct-learning.co.uk/customer-service-skills/unit-4/index.htm
http://direct-learning.co.uk/customer-service-skills/unit-5/index.htm
http://direct-learning.co.uk/customer-service-skills/unit-6/index.htm
http://direct-learning.co.uk/customer-service-skills/unit-7/index.htm

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