Customer Service Skills

SAMPLE MODULE

This link leads to Module 1: Benefits to an Organisation of Good Customer Service (Some browsers require link to be copied and pasted into Internet Explorer).

RQF QUALIFICATION

Within AIM Awards Employability Skills this RQF unit has 3 credits at L1.

MODULE LIST

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Benefits to an Organisation of Good Customer Service
Possible Consequences of Poor Customer Service
Value of Giving Customers a Positive First Impression
Verbal and Non-verbal Interaction With Customers
How to Respect Customer Needs
How to Deal with Complaints

CUSTOMER SERVICE SKILLS introduces learners to the importance of good customer service and looks at the impact and consequences of both good and bad customer service. This course covers how to interact positively with customers and gain an understanding of the importance of first impressions. Learners successfully completing this course should achieve the corresponding unit in the following SFA-Funded qualifications:

AIM Awards RQF Extended Award in Employability Skills (Ofqual No. 603/1489/8)
AIM Awards RQF Certificate in Employability Skills (Ofqual No. 603/1490/4)
AIM Awards RQF Extended Certificate in Employability Skills (Ofqual No.603/1492/8)