STARTING WORK – CUSTOMER SERVICE SKILLS
The last term of the academic year is the time when most people are preparing to start a new job.
BENEFITS TO AN ORGANISATION OF GOOD CUSTOMER SERVICE
In relation to this initiative ‘Benefits to an Organisation of Good Customer Service’ is available for use cross-college and for CPD. The module introduces learners to the following:
What customer service skills are
Why good customer service is important
Examples of good customer service skills
The module has ‘OFF-THE-SHELF’ content, and software marks a multiple-choice test at the end of the module, thus NO PREPARATION, NO TEACHING AND NO MARKING is required. The module requires 20-25mins to complete. MEASURABLE OUTCOMES mean SMT and Ofsted reports can be generated automatically.
VIEW MODULE ON-LINE
Please follow this link to view module on-line:
http://direct-learning.co.uk/taster-2022-2023/term-3/
CUSTOMER SERVICE SKILLS
‘Benefits to an Organisation of Good Customer Service’ is an individual module of the component AIM L1 Customer Service Skills, which is generously funded by ESFA. Other modules include:
Benefits to an Organisation of Good Customer Service
Possible Consequences of Poor Customer Service
Value of Giving Customers a Positive First Impression
Verbal and Non-verbal Interaction with Customers
How to Respect Customer Needs
How to Deal with Complaints
AIM EMPLOYABILITY SKILLS
In turn ‘Customer Service Skills’ is a component of AIM Employability Skills which is generously funded by ESFA.
Components in AIM Employability Skills include:
Health and Safety in the Workplace
Job Seeking Skills
Equality and Diversity at Work
Employment Skills
Employment Rights, Contracts & Pay
Customer Service Skills
Understanding Pensions
CV Writing
If you would like to find out more about how to deliver AIM Employability Skills and how it is being used in other centres please do not hesitate to contact Simon Hilton on 07711 228069 or at simon.hilton@aim-group.org.uk.